Privacy Policy

Introduction

Ease Wildlife & Pest Services ("Ease," "we," "us," or "our") is a family-owned wildlife and pest control company serving the Greater Sacramento region. This Privacy Policy explains what information we collect through our website (easewildlifeandpestservices.com), our inspection-request form, and our calls, texts, and emails with you; which outside companies receive it; how long we keep it; and the choices you have.

Information You Give Us

When you request an inspection through our contact form, we collect:

• Your first and last name
• Your phone number and email address
• Your property address or city
• The type of problem you're dealing with and whether the property is residential or commercial
• Anything you write in the "Tell Us More" box
• Whether you agreed to receive text messages from us, and when

We also keep the information you share when you call, text, or email us, and the service records we create when we inspect or treat your property.

Tools on This Website

Our website uses the following third-party tools. Each one collects information automatically when you visit and sends it to the company that provides the tool.

Google Analytics (every page)

Google Analytics tells us how many people visit, which pages they view, how they found us, and roughly where they are (city level, estimated from your IP address). It collects the pages you view, the site that referred you, your device and browser type, and how long you stay. It uses the cookies listed in our Cookie Policy. Google keeps this data for 14 months. Google processes it under the Google Privacy Policy; see also how Google uses information from sites that use its services. You can opt out of Google Analytics on every site by installing the Google Analytics Opt-out Browser Add-on.

Microsoft Clarity (only if you allow it)

When you first visit, a banner asks whether we may use Microsoft Clarity. Clarity does not load, and sets no cookies, unless you choose Allow. If your browser sends a Global Privacy Control signal, we treat it as No Thanks and don't load Clarity. You can change your choice at any time with the Cookie Settings link at the bottom of every page.

If you allow it, Microsoft Clarity records how visitors use our pages: clicks, taps, scrolling, mouse movement, and the parts of each page you view. It turns that activity into session replays (a video-like reconstruction of a visit) and heatmaps, which we use to find confusing pages and fix them. Clarity also collects your device type, browser, screen size, and approximate location. We set Clarity to mask what you type into our forms, so your name, phone number, address, and message are not recorded.

Microsoft collects and processes this personal data. Clarity stores session recordings for 30 days and heatmap data for up to 13 months. To learn how Microsoft collects and uses your data, see the Microsoft Privacy Statement. To stop Clarity after allowing it, open Cookie Settings and choose No Thanks; this deletes Clarity's cookies from your browser.

Google reCAPTCHA (contact page only)

Our contact form uses Google reCAPTCHA to block spam. reCAPTCHA sends Google your IP address, browser and device information, and how you interact with the "I'm not a robot" checkbox. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Google Maps (contact page only)

Our contact page shows an embedded Google Map of our service area. When the map loads, Google receives your IP address and browser information and may set its own cookies. If you are signed in to a Google account, Google may associate the visit with that account. Google processes this data under the Google Privacy Policy.

How We Use Your Information

• To schedule and carry out the inspection or service you asked for
• To call, text, or email you about your request, appointments, quotes, and warranties
• To keep service records for your property
• To understand how people use our website and improve it
• To block spam and abuse of our forms
• To meet legal and regulatory requirements

Who Receives Your Information

We do not sell your personal information, and we do not use it for targeted advertising. We share it only with the companies that help us run the business:

• Heroku (Salesforce) hosts our website and handles form submissions.
• n8n, an automation server operated by our website developer, receives contact-form submissions and adds them to the private spreadsheet where we track inspection requests.
• Google Workspace provides our business email.
• Google (Analytics, reCAPTCHA, Maps) and Microsoft (Clarity), as described under Tools on This Website.

We may also disclose information when the law requires it, to enforce our agreements, or to protect the safety of our customers, our team, or the public.

Text Messages

If you check the text-message box on our contact form, or text us first, we may text you about your inspection request, appointments, and service. Message frequency varies, and message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. We do not share your mobile number or text-message consent with third parties for their marketing.

Data Security

Our website is served over an encrypted (HTTPS) connection, and access to customer records is limited to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Do Not Track and Tracking Across Other Websites

Some browsers send a "Do Not Track" signal. Our website does not currently respond to Do Not Track signals. We do honor the Global Privacy Control signal as a refusal of Microsoft Clarity, as described above. Google, through the tools listed above, and Microsoft, if you allow Clarity, can collect information about your online activity over time and across other websites that also use their tools. We do not allow any other third party to do this on our site.

Your Choices and Requests

You can ask us to tell you what personal information we hold about you, correct it, or delete it. Call, text, or email us using the details below. We may need to confirm your identity before acting on a request, and we may keep records the law requires us to keep. We will not treat you differently for making a request.

California residents may also ask whether we have shared their personal information with third parties for those parties' own direct marketing (California Civil Code § 1798.83). We have not.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

When our practices or the tools on this website change, we will update this policy and the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or your personal information, please reach out:

Ease Wildlife & Pest Services
Phone: (916) 385-3024
Email: info@easewildlifeandpestservices.com